Analytics

Retrieve analytics and conversation data.

GET/api/analytics/overviewJWT

Workspace Overview

Get high-level analytics for the workspace.

Headers

Header	Value
X-Workspace-ID	your-workspace-id

Response

json

{
  "data": {
    "total_agents": 3,
    "total_conversations": 156,
    "total_messages": 1247,
    "credits_used": 1247,
    "credits_remaining": 3753,
    "conversations_by_channel": {
      "widget": 89,
      "api": 45,
      "playground": 22
    }
  }
}

GET/api/agents/:id/analyticsJWT

Agent Analytics

Get analytics for a specific agent.

Headers

Header	Value
X-Workspace-ID	your-workspace-id

URL Parameters

Name	Type	Required	Description
id	string	Required	Agent ID

Response

json

{
  "data": {
    "total_conversations": 89,
    "total_messages": 567,
    "avg_messages_per_conversation": 6.4,
    "conversations_by_channel": {
      "widget": 52,
      "api": 30,
      "playground": 7
    }
  }
}